FAQs
What is Loki?
Loki is a natural soap and skin ritual brand created for real families and real routines. Our bars are small-batch, ergonomic, and made with minimal, intentional ingredients that feel good and work well without the noise or fillers.
Fact: Easy, honest shopping
No gimmicks. No stress.
Our website is clean, quick, and easy to navigate... because skincare should never be complicated. We offer free shipping on U.S. orders over $35, and we’re here if you ever need help finding the right bar for your skin. Simple as that.
Fact: Real resources
You’ve got questions. We’ve got real answers.
From ingredient deep dives to skin tips for every age and type, we offer practical resources that don’t talk down to you. We’ll never overhype or overpromise; just honest info to help you take better care of your skin.
Fact: Personal care
We're a small team with a big heart.
Every email, every DM, every order, we treat it like it’s from a friend. Got a question? Need a swap? Something feel off? We’ll handle it, human to human. No bots, no ticket numbers. Just us. Ok, maybe a bot here and there, but we promise it’s always an extension of us.
Fact: Sustainable packaging
Looks good. Feels better.
Every order is wrapped with care in our signature Loki packaging; thoughtful, clean, 99% plastic-free, and 100% recyclable. We keep it beautiful but minimal, so it’s easy on the eyes and the earth. You might even find a handwritten note inside (because we’re soft like that). We are conscious, but we are not perfect and we will always be honest about being human.
Are Loki bars natural?
Yes. Every bar is made with natural oils, clays, botanicals, and essential oils. We do not use synthetic fragrance, harsh surfactants, or unnecessary additives.
Are your products cruelty-free?
Always. We never test on animals and we do not work with suppliers who do.
Are your bars non-toxic and non-comedogenic?
Yes. Our formulas are designed to be gentle, non-toxic, and non-comedogenic for daily use on face and body.
Do you use fragrance oils?
No. We only use essential oils for scent, so everything stays clean, natural, and skin-friendly.
What ingredients do you never use?
We keep a clear Never List. We do not use parabens, phthalates, sulfates, dyes, synthetic fragrance or fragrance oils, honey, oats, rosehip oil, frozen bases, or premade soap.
Can I use Loki bars on my face?
Yes. All bars are formulated for both face and body. Choose the bar that fits your skin’s mood, such as Bloom, Ghost, Wisp, or Renewal for more sensitive days and Carbon, Tea, Rinse, or Glow when you want more clarifying support.
Are Loki bars good for sensitive skin?
Yes. Bars like Bloom, Ghost, Wisp, and Renewal are especially gentle and made with soothing botanicals for reactive or easily irritated skin.
What ages can use Loki bars?
In general, our gentle bars (Bloom, Wisp, Ghost, Renewal) are suitable for ages 5 and up under normal use. Clarifying and acne-focused bars (Carbon, Tea, Rinse, Glow) are best for ages 12 and up.
How long does one bar last?
With daily face and body use, most people go through about one 3.2 oz bar per person per month.
How should I store my bar?
Keep your bar dry between uses. A soap dish with drainage helps your bar last longer and keeps the surface firm.
Are your bars plastic-free?
Yes. Our bars are shipped in minimal, 99% plastic-free packaging that is designed to be recyclable where facilities exist. The 1% is a special effect on the packaging design that we just couldn't resist and our customers so far love it too!
Do I get to pick the design on my bar?
No. Each bar has one of six carved designs and colors created by the natural ingredients. You will receive one design in a blind-box style, so the exact pattern is a surprise.
Is each bar handmade?
Yes. Loki bars are small-batch and made in Michigan, from pouring and curing through finishing and packing.
How does the subscription work?
You choose how many bars you want per delivery and how often you want them. Subscribers get discounted pricing, first access to new drops, and flexible control over skips and pauses from their account.
Can I skip or pause my subscription?
Yes. You can skip an upcoming order or pause your subscription for up to three months directly from your account.
What if I do not love my first bar?
We offer a 100% Happiness Guarantee. If your first bar is not the right fit, reach out and we will help with a swap or a refund.
How often should I restock?
Most people restock every four weeks, but you can adjust your subscription frequency after your first order to match your routine.
When am I billed for my subscription?
You are billed on your renewal date. We send an email or SMS reminder beforehand so you have time to make changes.
Do you offer free shipping?
Yes. We offer free U.S. shipping on orders of $35 dollars or more.
Where do you ship from?
All orders ship from Michigan, USA.
How long does shipping take?
Most U.S. orders arrive in 2 to 5 business days after they are fulfilled. During peak seasons and holidays, carriers may take a little longer.
What is your return policy?
If something feels off, reach out. We handle everything human to human and stand behind our Happiness Guarantee to make it right.
What is Loki Circle?
Loki Circle is our loyalty and membership layer that rewards you for being part of the brand, from repeat purchases to future drops and rituals.
How do I earn Loki Circle rewards?
You earn credit when you shop, and subscribers automatically build toward perks with every delivery. We will share more details as Loki Circle grows.
What can I use Loki Circle rewards for?
Rewards are designed to unlock perks, early access, the LOKI Circle Fund, occasional gifts, and other ways to care for your skin and your ritual. It is our way of saying thank you for being part of Loki.